Cost of calling 1300 and 1800 Numbers

Almost every company selling a service in Australia has a customer service number that is toll free ie a flat call rate from anywhere in Australia. 1300 numbers are the most common, although many companies also offer 1800 numbers.

1300 and 1800 numbers only differ in call charge types.
1300 caller connection fee: Yes, at the cost of a local call to anywhere across Australia.
1800 caller connection fee: Free call from a fixed phone line.
However, mobile callers calling into a 1300 or 1800 number may be are charged by their own mobile network.

The key differences between these call types is how the call cost is divided. The cost of calls to 1800 numbers is paid wholly by the business owner of that number. Cost of calls to a 1300/13 number is shared by both the caller and the business owner.

Do you know what your prepaid mobile provider is charging you when you make a 1300 call. Is it a free call, is it the cost of a local mobile call or is it higher.

Lets take a look at the main providers out in the market place and see exactly what they are charging you for these calls.

On the whole, mobile providers are charging you standard rates for these phone numbers, they are in fact with 1800 numbers charging you less in some cases. Whilst this is great, bare in mind that if you are making a 1800 number from a fixed phone line it is free. Therefore there seems to be quite a bit of margin there for the carriers with these calls.

Tagged as: 1300 Numbers