| Supported | Not Supported | |
| Operating Systems | * Mac OSX 10.4 * Mac OSX 10.5 (not on Option MBB) * Windows XP Home (Service Pack 2) * Windows XP Pro (Service Pack 2) * Windows Vista (All Editions) |
* Linux, Unix, and any other OS not on the ‘Supported’ list * Non-English versions * 64-bit versions of Windows will not work on Option MBB * Windows XP Service Pack 1 * Any OS navigation not related to using the Virgin Broadband Service |
| Web Browsers | * Internet Explorer 6.x and above * Safari 2.x, 3.x * Mozilla Firefox 2 |
* Earlier versions of Internet Explorer * Any browser not mentioned in the ‘Supported’ list |
| * Virgin Broadband Webmail * Outlook Express * Outlook * Apple Mail * Windows Mail |
* Third party webmail programs * Any mail client not on the ‘Supported’ list such as Opera, Netscape, Thunderbird mail, etc. |
|
| Wireless connectivity (Broadband At Home) | * The wireless connection of one supported computer to the Modem using WEP 128 bit security * Adaptor manged by the Windows Zero Wireless configuration tool (Not third-party software) |
* Multiple computers * WPA/WPA2 protocols * Problems with wireless devices, eg, hardware or driver faults. In these cases, we will refer the customer to the device manufacturer. |
| Networking | * Due to the complexity of networking across a variety of different configurations, physical interference, etc, Virgin will only provide basic advice about networking, not comprehensive support. | * Requests for support in setting up home networks, file or printer sharing should be referred to Gizmo. |
| Modems and Peripheral devices | * Broadband At Home Modem * USB modem |
* Any other HSDPA modems or routers * All other peripherals, such as printers, switches/hubs, USB hubs, mice, keyboards, etc. |
| Anti-virus, Internet Security and Parental Control Software | * Virgin will educate customers on the benefits of using this software in general when using the internet, but will not make specific recommendations about brands. | * No support will be provided for specific programs. |
| Software (general) | * Virgin Broadband software for the Mobile Broadband service. | * Any other software, including download managers, etc. |
